We are aware that no two IT systems are exactly alike, as all companies have different preferences and priorities. Thus, we have designed our support service to be flexible and adapt to Your needs.
The IT systems established by our company always provide the services our Partners need for their smooth and secure workflow, and nothing more, nothing less!
We have almost achieved the level of IT solutions used by large enterprises, as we employ many ITIL experts. Consequently, we compile our set of services in a way that it only contains those functions form the ITIL provisions that the given company needs. – The services are meaningful and transparent while an ideal budget is also ensured.
Our ISO/IEC 27001:2013 certification proves the fact that we are aware of the importance of the matter, and we also take it into consideration when planning our services. The main responsibility of our company is to prevent unauthorised access to and loss of the data by technical means.
Our goal is to ensure the security of our Partners’ productive systems and data under all circumstances so that they can be prepared for the worst disasters as well.
We have been dealing with the establishment, operation and maintenance of complex IT systems for decades. During these years we learnt that our task is to safeguard our Partners’ most important assets.
It is our responsibility to ensure that you can direct all your attention your own business processes.
Our Partners receive a comprehensive overview of our service’s quality indicators, and based on this, they can decide whether the solution is appropriate or needs further improvements.
The flexibility of our systems is also demonstrated by the fact that we consider production systems and production lines as parts of the given environment, and our services cover these systems as well by supporting them with the proper procedures.
The sole purpose of all IT systems planned and established by our company is to support our Partners during their production and while they are making profit.
It is an important rule within our organisation that the services reflect the needs of our Partners and not our own. The measure of our success is when our Partners can be even more successful with our assistance.
We have learned from our partners that the aim of our IT support service is to ensure that their productive systems and data are provided at all times, under all circumstances, and that not even the worst disaster can catch them off guard. For us, it is not an option to stop the production, or to hinder everyday work.